Complaint letters can be used to express dissatisfaction with a product, service or a system etc. Using formal language with a proper Complaint Letter Format is always advisable. For writing a professional complaint letter you can read our post 5 Steps To Write A Great Letter Of Complaint
Complaint Letter Format Class 10 usually include information about disappointing product, service or a system, and what the customer would like to see done.
There are several key components of a great complaint letter. These include-
a clear introduction, a description of the product or service, the reason for the customer’s dissatisfaction, and a request for action. See the format below-
Complaint Letter Format
As per latest CBSE release the Complaint Letter Format has to be in the following way-
Sender’s Address
AZ-1256, Mayur Vihar Phase I
Delhi-94
(Note- Use maximum 2 lines)
Date- March 25th , 2022/ 25 March, 2022 (both formats are correct)
(Note- Don’t write both any one is acceptable)
Designation and Address of the receiver
The Marketing Manager
Samsung India Pvt. Ltd.
C-1262, Sai Nagar East
Delhi-110022
(Note- Don’t leave a line between designation and address and don’t use commas while changing lines)
Subject- This should be short and specific to make all the content clear. (Suggestion- Keep maximum 12 words)
Salutation
Dear Sir / Dear Madam
Main Body- This part should be divided into three paragraphs.
Para 1- Introduction of the complaint- With due regards it is to be brought to your kind notice that____________________
Para 2- The middle paragraph must contain all the details of the issue you are facing.
Para 3- While the last paragraph must express what one would want the other person to do in the response of this letter. This is the concluding part of any letter. It also expresses thanks in beautiful words. You may write I shall be really obliged to you for your appropriate attention and prompt action towards the aforementioned issue.
Subscription
Yours truly/faithfully /sincerely
Name
John/ Michel
For further details on how to write a great complaint letter you must read 5 Complaint Letter Samples with Formatting Tips- For Complaint Letter When writing a complaint letter, it is important to be clear and concise. Be sure to include all of the relevant information, and avoid writing a long, rambling letter. It is also important to be polite and respectful.
1.You are Sujal/Sujata of Pragya Public School, Nagai, Punjab who had arranged a trip for fifty students to Nainital in summer vacations for ten days with ‘Mount Travels and Tourism’. The arrangements done by the travel agency were far below standard. The accommodation and food facilities were inferior in quality. Write a letter of complaint to the director of the agency to stop duping tourists with false promises as it tarnishes the image of locals.
Ans.Pragya Public School
Nagai, Punjab
23 November 20XX
The Director
Mount Travels and Tourism
Nagai, Punjab
Sub: Inferior quality of food and accommodation
Sir
I am constrained to express my displeasure and resentment at inferior arrangements made during our tour to Nainital in summer vacations. Our tour was for ten days and arrangement made by your agency was below standard. When we came back home, most of the students fell ill and were unable to attend classes. During our negotiation for the tour, following promises were made:
(a) Stay in good hotels
(b) The food at a good restaurant
As the above promises were not kept, we were put in a lodge and were forced to eat local food. Consequently, most of the students fell ill.
Certainly, we are cheated by your agency. You are requested to stop duping local people because it tarnishes your image.
Yours sincerely
Sujal/Sujata
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2. You are Neha/Nikunj of class X of a Sarvodaya Vidyalaya, New Police Colony, Rohtak. Your school is situated on the main road and there are no traffic lights at the crossing near your school. Write a letter to the Superintendent of Police (Traffic), Rohtak, requesting him to install traffic lights at the crossing near your school.
Ans:-New Police Colony,
Rohtak.
March 02, 2020
The Superintendent of Police (Traffic),
Rohtak, Haryana.
Subject: Installation of traffic lights at the crossing
Sir/Ma’am,
I am a student of Sarvodaya Vidyalaya, New Police Colony. Our school is situated on the main road in a busy crowded place. So, the traffic is very heavy in front of our school. We also have a sports session after school, due to which we get free from the school in the late evening.
There is no traffic light at the crossing near our school. It creates a lot of problems. We had faced four accidents this month.
Kindly order the appropriate authority to install the traffic lights at the Police Colony crossing, Please ensure that the lights should be protected with the cover so that nobody can break them.
Thank you.
Sincerely yours,
Nikunj
Class X, Sarvodaya Vidyalaya
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3.You are AK Jain of 9, MG Road, Indore. Write a letter to the Postmaster, GPO Indore, complaining about a letter sent by speed post 10 days ago which has still not been delivered to the rightful addressee. Give the details of the letter and request him to trace the letter immediately. Threaten to complain to the Consumer Protection Cell.
Ans.
9, MG Road
Indore
March 02, 2020
The Postmaster
GPO, Indore.
Subject: Complaint about an undelivered letter
Sir
This is to bring to your notice that I had sent a letter by Speed Post ten days ago and the same has still not reached its destination. The letter was addressed to M/s Jain and Jain Builders, 151, Sector 31, Gurugram.
This was a most urgent letter and the delay in its delivery would put me in an embarrassing situation. If it is not delivered within the next two days, I will have to pay a heavy penalty. The envelope contains a demand draft.
I request you to trace it immediately and expedite its delivery to the addressee. No action on your part may compel me to complain to the Consumer Protection Cell for claiming the loss.
Yours sincerely,
AK Jain
Encl: Photocopy of Speed Post receipt
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4.You bought a pair of shoes from Footsteps Shoe House, Meerut. When you unpacked them, you found to your surprise that both the shoes were meant for your left foot. Now write a letter of complaint to the Manager of the shoe house asking for replacement at their cost.
Ans:- 901, New Town
Meerut
February 21, 2020
The Manager
Footsteps Shoe House
Meerut
Subject Complaint about Faulty Delivery of Shoes
Sir,
I hereby lodge a complaint against the negligence and dereliction in duties by one of your salesmen. On 15th November, I bought a pair of Action shoes vide cash memo no. 1414 dated 15th November, 20XX priced at रु1900. The salesman showed me a good pair and praised it. It fitted well and I asked him to pack the pair.
I took the packet and paid the money. However, when I reached home and unpacked it, to my great bewilderment, I found both the shoes were meant for the same foot. It shows the callousness of the salesman. My children mocked at me and described me as a fool who did not care to see what had been packed.
If the salesmen continue to be indifferent to their work, very soon the goodwill of your shop will come to an end. You will lose your customers and ultimately suffer a loss in the business. I am returning the pair for the replacement at your cost.
Yours sincerely
Aruna Sehgal
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5.You are Rama Rao, the Head Boy of Class X of M.G. Reddy Public School, Vijayawada. You are one of the many students of your school who want to have the facility of a good canteen on the school campus. Write a letter to the Principal of your school complaining him of the absence of such a basic facility in the school. Also, request him to make the arrangement for a good canteen so that the students may not have to eat unhygienic eatables outside.
Ans.
20 April 20XX
The Principal
M.G. Reddy Public School
Vijayawada
Sub: A canteen in the campus
Dear Sir
On behalf of Class X students, I want to highlight the absence of a basic facility that the students have been facing for years. There is no canteen in our school. In the absence of a good canteen, the students have to face a lot of inconvenience and difficulties. The most unfortunate thing is that they have to depend on hawkers outside the school. The quality of eatables that are purchased from outside is always doubtful. Most of the hawkers don’t maintain good hygienic condition. The quality of food is also very poor. The oils used to cook them are never free from adulteration. Unfortunately, students have no choice except to buy such unhygienically cooked eatables. Doing so, they can be easy prey to many stomach-related ailments. We, therefore, request you to make an arrangement for a good canteen in the campus that can provide fresh and healthy eatables to the students.
Yours sincerely
Rama Rao Head Boy
