Last updated: January 30, 2023
First of all Thank you for shopping at Edumantra .
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Edumantra .
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Edumantra , accessible from edumantra.net
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
Since we sell digital products and services so it is difficult for us to manage returns. Once the digital product is sold it becomes open to download and cannot be returned, but in case of digital services like an online class we can offer you a full refund but you have to make a request at least 3 days before the service starts. For example if you have paid for an online class which is going to start from February 25, and you wish to cancel that for any reason and want a refund. You must send a mail to firstname.lastname@example.org before or on February 22 of the same month.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: email@example.com
We will reimburse You no later than 14 days from the day on which We receive the refund request. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
To be eligible for a return, please make sure that:
- Digital products like any PDF file, media, images, notes in any form or any downloadable items are completely nonrefundable
- You can make a request of refund for online live classes but that also at least 3 days before the classes start.
- In most cases we offer you an instant refund still we reserve the right to cancel refund request.
The following Goods cannot be returned:
We reserve the right to refuse returns of any product or services that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
These are digital products, you cannot send.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: firstname.lastname@example.org