Due to pandemic the CBSE Board changed the exam pattern to MCQ and even the writing section was converted to MCQ. So we are presenting MCQ of Complaint Letter Class 10.
MCQ of Complaint Letter Class 10
You are Manohar Singh, resident of 769, Geetanjali Park, Delhi. You purchased an electric iron a month ago. But after using it for a month, you found that the temperature control does not work and power consumption is too high. Complete the letter of complaint to the Customer Service Manager, M/s Evans Electrical Products, 32, Dayanand Vihar, Delhi.
769, Geetanjali Park
Delhi
11 March 20xx
The (i)………………..
M/s Evans Electrical Products
32, Dayanand Vihar
Delhi
Subject: Complaint against (ii) ……………
Sir
I purchased Easy Electric Iron, Model No. 2279, vide cash memo no. RF22, dated 12th Feb., 20x x from your showroom.
I wish to express my dissatisfaction with the above iron. After using it for a month, I found that the temperature control was (iii)………… It is not possible to set it for any temperature apart from the highest, for cotton. Though it has 5-star rating, the power (iv) ………….. is unusually high and gives out uneven steam.
As the iron clearly does not comply with the legal standards of product quality, I wish to get it replaced with (v)………….. one as it is in the warranty period. I look forward to hear from you at the earliest.
Yours faithfully
Manohar Singh
Encl.: Copy of the receipt
Copy of warranty card
(i)(a) Customer Service Manager
(b) Shopkeeper
(c) Director
(d) General Manager
(ii) (a) defective bulbs
(b) defective iron
(c) broken vase
(d) faulty lamps
(iii)(a) zero
(b) working fine
(c) very useful
(d) faulty
(iv) (a) reduction
(b) deduction
(c) consumption
(d) consumed
(v) (a) a new ,
(b) newer
(c) a previous
(d) later
Answers:
| (i)(a) Customer Service Manager |
| (ii) (b) defective iron |
| (iii) (d) faulty |
| (iv) (c) consumption |
| (v) (a) a new |
Also Read:-
Letter Of Complaint MCQ Class 10 | Multiple Choice | Download PDF
2. You are Sunil Kapoor, resident of 43/9, Geet Enclave, Delhi. You visited Dalhousie with your family during the summer vacation. You booked two double suites at Lake View Resort. Your stay at the hotel fell far short of the description in the brochure. Complete the letter of complaint to the Customer Service Department to refund for your hotel stay.
43/9, Geet Enclave
Delhi
12 June 20xx
Customer Service Department
(i) ………………..
Dalhousie
Subject: Complaint about the double suites
Re: Holiday reference number CT2118M
Sir I (ii) …………… two double suites in rooms 213 and 214 at your resort for a week from 20.05.20xx to 26.05.20xx for me and my family. My main complaint is at the hotel fell far (iii) …………. of the description in the brochure.
Although the rooms were billed as four-star accommodation, they were cramped, and the furnishings were worn and dirty. The hotel grounds. described in the brochure as “pleasant, tranquil, and spacious,” were in fact next to a busy main road. The swimming pool was (iv) …………. for repairs.
I registered a formal complaint with the Front Office detailing these issues. I feel that we are due a full (v) …………. for this hotel stay as it failed to meet our expectations and ruined our holiday. Looking forward to a prompt reply.
Yours faithfully
Sunil Kapoor
Encl.: Copy of the bill
Photographs for evidence
(i)(a) Lake View Resort
(b) Lake View Cottage
(c) Lake Valley
(d) Resort Valley
(ii) (a) placed
(b) booked
(c) bought
(d) stayed
(iii)(a) apart
(b) back
(c) short
(d) long
(iv) (a) closed
(b) done
(c) available
(d) vacated
(v)(a) apology
(b) exchange
(c) appreciation
(d) refund
Answers:
| (i)(a) Lake View Resort |
| (ii) (b) booked |
| (iii) (c) short |
| (iv) (a) closed |
| (v) (d) refund |
You are Kunal Gandhi, a resident of 12, Tower No. 76, High Rise Apartments, Gurugram Vihar, Delhi. You have recently observed that the Sports Zone area meant for kids is in dire need of repairs. Complete the letter of complaint to the President, Resident Welfare Association highlighting the problems of damaged swings, peeling paint, etc.
12, Tower No. 76
High Rise Apartments
Gurugram Vihar Delhi
11 May 20xx
(i) …………………
Resident Welfare Association
High Rise Apartments
Gurugram Vihar
Delhi
Subject: Complaint about the sports equipment
Sir
I have been a proud resident of the posh High Rise Apartments for two months and feel completely satisfied with the basic facilities for its residents.
Recently I observed that the Sports Zone area meant for kids is in dire (ii)………………. I need to strike your attention to the (iii) …………… of the playground equipment in the area. The swings are damaged, the paint is peeling, and most of the bolts which attach the slide to the rest of the unit are missing. The equipment has been in this poor condition since we moved here and (iv)…………… to the children in the complex.
I would request you to have it either repaired or removed. I would (v)………….assist you in any way.
Yours faithfully
Kunal Gandhi
(i)(a) The Resident
(b) The President
(c) The Principal
(d) The Security
(ii)(a) repairs
(b) assistance
(c) need of repairs
(d) help
(iii) (a) poor condition
(b) utility
(c) committee
(d) new fittings
(iv) (a) is very attracting
(b) does not work
(c) creates an atmoshpere
(d) poses a danger
(v) (a) be happy to
(b) like
(c) may be
(d) not so
Answers:-
| (i)(b) The President |
| (ii) (c) need of repairs |
| (iii) (a) poor condition |
| (iv) (d) poses a danger |
| (v) (a) be happy to |
You are Vinita Das, a resident of 112, Tower No. 746, Green Apartments, Ravi Vihar, Agra. You are receiving faulty electricity bills for the past three months. Complete the letter of complaint to the Consumer Grievances Cell, PVVNL, Naya Bazar, Agra highlighting the problem.
112, Tower No. 746
Green Apartments
Ravi Vihar
Agra
4 April 20xx
(i)……………..
PVVNL
Naya Bazar
Agra
Subject: Complaint against (ii)……………
Sir
I shifted to Ravi Vihar four months back. I wish to register a complaint against faulty billing.
I have (iii) …………. my first bill at this address, despite contacting you several times to ask for one. I requested for monthly bills on 10th February and 7th March and haven’t received them till date. I have also edited my online account and made necessary changes in the residential address on www.uppclonline.com. I (iv)…………. the accuracy of my bill before on the phone on several occasions before and you were unable to give a single response. I am unhappy with the level of customer service you have given me.
Kindly provide a copy of the first two electricity bills produced as early as possible. Please reply in writing within 10 days. If you (v)………… in time. I will consider taking the matter further.
Yours faithfully
Vinita Das
(i) (a) The Customer Support Cell
(b) The Consumer Cell
(c) The Consumer Grievances
(d) The Consumer Court
(ii) (a) faulty electricity bills
(b) faulty telephone bills
(c) faulty internet bills
(d) faulty water bills
(iii) (a) lost
(b) still not received
(c) sent and received
(d) accumulated
(iv) (a) telephoned them
(b) will ask again
(c) made a query
(d) have queried
(v) (a) fail to respond
(b) don’t speak
(c) don’t receive
(d) fail to understand
Answers:-
| (i)(c) The Consumer Grievances |
| (ii) (a) faulty electricity bills |
| (iii) (b) still not received |
| (iv) (d) have queried |
| (v) (a) fail to respond |
You are Lovely Gupta, a resident of 4/33, Kavi Nagar, Delhi. You purchased an HD television a month ago from Navrang Electronics, 122, Laxmi Nagar, Delhi. It was found that the picture quality is poor and the remote does not function properly. Complete the letter of complaint to the Sales Manager highlighting the problem.
4/33, Kavi Nagar
Delhi
11th September, 20xx
(i) ………………
M/s Navrang Electronics
122, Laxmi Nagar
Delhi
Subject: Complaint about the shoddy television
Sir
I (ii) …………… a Samsung LED 32″ television from your store on 10th August, 20XX, vide cash memo 32/RE/77. Its model no. is SMS/76/LED.
After using it for a month, I find that the (iii) ………….. is poor and the remote does not function properly. In spite of its 5-star rating, the power consumption is too high. It keeps (iv)…………. abruptly at times.
Under the Consumer Rights Act, 2015, goods you supply must be fit for purpose. As there are many problems with the TV, I request you to replace the TV as it is still under the (v) ……….
Kindly respond to this letter at the earliest.
Yours faithfully
Lovely Gupta
Encl.: Copy of the receipt
Copy of warranty card
(i) (a) The Sales Manager
(b) The Product Manager
(c) The Owner
(d) The Personnel Manager
(ii) (a) bought
(b) purchased
(c) Either (a) or (b)
(d) Neither (a) nor (b)
(iii) (a) price
(b) picture quality
(c) behaviour
(d) heating
(iv) (a) switching off
(b) still
(c) changing
(d) making
(v) (a) trust time
(b) new period
(c) law
(d) warranty period
Answers:
| (i) (a) The Sales Manager |
| (ii) (c) Either (a) or (b) |
| (iii) (b) picture quality |
| (iv) (a) switching off |
| (v) (d) warranty period |
LETTER OF COMPLAINT MULTIPLE CHOICE QUESTIONS PDF
